Effective date 2 November 2026
1 Introduction and Scope
1.1 These Terms and Conditions (“Terms”) govern access to and use of the Vauve Life mobile applications, the website at www.vauve.life and the membership services described below. The operator and membership seller is VAUVE LIFE PRIVATE LIMITED, incorporated in India (“Vauve Life”, “we”, “us” or “our”). Our address is 304, B Wing, Vimlachal Apartment, Ramchandra Lane Evershine, Malad West, Mumbai, Maharashtra 400064, India.
1.2 Please read these Terms before registering or purchasing. Account registration and membership purchase require acceptance of the Terms presented at the relevant step. Guest access is subject to the lawful-use provisions brought to the visitor's attention; browsing alone does not authorise a payment or optional processing of personal information. If you do not accept the applicable Terms, do not register, purchase or use the affected service.
1.3 Our Cancellation and Refund Policy forms part of the membership contract. Our Privacy Policy explains our handling of personal information; acceptance of these Terms is not blanket consent to processing. A plan or promotion is also subject to the conditions clearly disclosed and accepted when purchased or claimed. Applicable purchase-channel rules and mandatory legal rights take precedence where required; unpublished merchant arrangements do not override the customer's agreed rights.
1.4 Nothing in these Terms excludes or restricts a right, remedy or liability that cannot lawfully be excluded or restricted. This applies throughout the agreement, including to disclaimers, suspension, indemnity and refunds.
2 Definitions and Interpretation
2.1 “Account” means a registered Vauve Life user account. “Platform” means the Vauve Life applications and website. “Services” means the membership, offer-access, redemption and related support services we provide through the Platform. “Member” means an Account holder with an active paid membership or trial, except where a provision expressly refers to a paid member.
2.2 “Merchant” means an independent participating supplier of goods or services. “Offer” means a Merchant discount, coupon or deal displayed through the Platform. “Membership Period” means the purchased access period together with any extension validly credited to it. Membership access and an individual Offer's validity are separate periods.
2.3 Schedule 1 records the current membership terms. A different plan or campaign applies only if it is expressly offered with its price, period, benefits and material conditions disclosed before purchase or claim. A specific agreed purchase or campaign term governs its subject matter; the Cancellation and Refund Policy governs refund and cancellation procedure. Neither overrides clause 1.4 or permits a hidden restriction to defeat an advertised commitment.
3 Eligibility and Account Security
3.1 You must be at least 18 years old and legally competent to contract to register, obtain a trial or purchase a membership. By accepting these Terms and registering, you declare that you meet those requirements. We do not collect date of birth in ordinary registration. An eligibility declaration is not verification of age and does not override the law concerning a person's actual capacity.
3.2 Registration uses an Indian mobile number verified by an SMS one-time password (“login OTP”). We request your full name; email and a profile photograph are optional. Keep your details accurate and notify our support team at info@vauve.life if you lose control of your registered number or suspect unauthorised access. We may seek proportionate evidence before changing account access or acting on a disputed request. Profile photographs and public reviews are handled as described in clause 12 and the Privacy Policy.
3.3 Protect your device and login OTP. Do not impersonate another person, register without authority to use the number, disclose access for fraudulent use, or attempt to obtain another person's verification code. The merchant verification step used to generate an Offer coupon is separate from your login OTP; do not disclose your login OTP to merchant staff.
3.4 Guests may browse available merchant information without registering. Membership access does not establish entitlement to purchase any age-restricted or regulated product. The Services concern participating outlets in India; an Indian mobile number does not override local eligibility requirements.
4 Membership Benefits and Their Limits
4.1 Membership provides access to the Offers included in the applicable plan while they are valid and available. Users without active redemption access may view Merchants and Offers, but must obtain qualifying access before redemption. The current plan's benefits are set out in Schedule 1.
4.2 An Offer may expire before a Membership Period ends and may be available only at specified outlets, dates or hours. Unless expressly promised as part of the purchase, membership does not guarantee a particular Merchant's continued participation, coverage at every location, a minimum number of Offers or a particular amount of savings.
4.3 Merchant participation and Offer availability may change. We may update listings and remove expired, withdrawn, inaccurate or unlawful Offers. This does not authorise us to advertise unavailable benefits, retrospectively remove an agreed benefit without a lawful basis, or deny a remedy where the paid membership is materially not supplied as represented or agreed.
4.4 Membership access, coupon availability and estimated savings are not cash, a deposit or a stored monetary balance. An Offer is redeemed for the stated Merchant benefit, rather than cash from Vauve Life. This does not limit an actual monetary refund or compensation legally due.
5 Prices Payments and Renewal
5.1 The total price, applicable taxes, Membership Period and recurring nature of a purchase must be disclosed before payment. The current annual plan is described in Schedule 1. A later price or plan change applies only to the relevant future purchase or renewal after the required notice and acceptance; it does not increase the price already paid for an existing period.
5.2 Razorpay processes the current direct membership payments. Downloading the app from Apple or Google does not by itself mean that either store processed the membership purchase. Check the checkout and receipt for the actual billing provider. If a purchase is expressly offered through Apple or Google billing, that channel's applicable purchase, cancellation and refund procedures also apply. Your purchases from Merchants are separate transactions. Use a payment method you are authorised to use. A pending authorisation is not necessarily a captured payment; non-activation and duplicate captured charges are addressed in the Cancellation and Refund Policy.
5.3 A paid membership renews for a further annual period unless future renewal is cancelled. Recurring collection requires valid authorisation and any authentication required by law or the billing provider. Accepting these Terms alone is not a payment mandate. The price, billing interval, renewal amount, next charge date and cancellation method must be clear before authorisation; applicable notices, withdrawal and opt-out rights remain available. Use the procedure for the provider that bills the purchase, as described in clause 5 of the Cancellation and Refund Policy. Any store-specific cancellation cut-off must be disclosed; this is not an additional Vauve Life cancellation fee or notice requirement.
5.4 An earned extension postpones the next renewal charge by its awarded number of days. Turning renewal off preserves the remaining paid period and earned extension. Cancellation procedure is set out in the Cancellation and Refund Policy. Contact our support team at info@vauve.life promptly if the displayed charge date is incorrect or a charge is taken after an effective cancellation.
5.5 If a renewal payment fails, the unpaid renewal period does not begin merely because renewal was expected. Any retry must comply with the payment authorisation and applicable rules. We may restrict access attributable to an unpaid period after existing paid or earned access ends; a failed renewal does not retrospectively remove that existing access. We do not promise an undisclosed grace period or impose a cancellation penalty.
5.6 We may correct a genuine pricing or billing error after checking the records. We will not debit an additional amount without the required authority, or insist that you accept a materially different purchase. Any cancellation, repayment or other remedy arising from the error will be handled under applicable law and the Cancellation and Refund Policy.
6 Trials Referrals and Promotional Access
6.1 The current free-trial and referral arrangements are in Schedule 1. Additional gifts, partner codes or promotional access apply only when actually offered and subject to the campaign conditions disclosed before claim. Those conditions should state eligibility, claim and use periods, the benefit awarded and interaction with existing access or renewal.
6.2 Do not manufacture referrals, refer yourself through fabricated accounts, resell unauthorised access codes, tamper with a campaign or claim a benefit by deception. We may investigate suspected abuse and withhold or reverse an award shown by the relevant evidence to be fraudulent or erroneous. We will explain a disputed adjustment and permit a support challenge where lawful and practicable.
6.3 A promotional access period or extension has no separate cash redemption value unless its published conditions expressly say otherwise. No general right to sell or transfer a reward is granted. This does not exclude a refund or other remedy arising from a paid purchase or an improperly withdrawn promised benefit.
6.4 Campaigns may be changed or ended prospectively, subject to their published terms and applicable law. A general power to amend a campaign does not permit arbitrary confiscation of a benefit already validly earned. Future campaigns are not included in an existing membership merely because they have been discussed.
7 Offer Conditions and Merchant Transactions
7.1 Read the Offer conditions and confirm material outlet-specific conditions before ordering or committing to a Merchant purchase. Conditions may concern the outlet, eligible product or service, minimum spend, availability, expiry, opening hours, reservations, exclusions and combination with other discounts. A reservation, deposit or separate Merchant charge is payable only on the terms actually agreed with that Merchant; membership does not itself make a reservation or pay the Merchant's bill.
7.2 Merchants determine whether multiple Offers may be combined on a bill, including an on-site decision where combination has not been promised. Do not assume combination is allowed. That discretion remains subject to advertised or agreed commitments and applicable law; it cannot retrospectively defeat an agreed benefit or make a misleading listing lawful.
7.3 The Merchant supplies and charges for its goods or services and is responsible for its staff, prices, invoices, licences, product safety, service quality and application of its discount. Vauve Life supplies the membership and Platform Services. Neither membership nor a Merchant listing creates a general agency, employment or partnership relationship between you, us and the Merchant. These distinctions do not remove a responsibility imposed on Vauve Life by law for its own conduct or representations.
7.4 Questions about a Merchant bill or the underlying goods or services should be raised with that Merchant. You may also contact our support team at info@vauve.life about a listing, coupon or membership complaint. A Merchant's refusal does not automatically require refund of the entire annual fee, but our own obligations remain subject to clause 15 and the Cancellation and Refund Policy.
8 Redemption and Savings Records
8.1 Current Offer redemption takes place in person. At the participating outlet, the merchant verification step and the relevant bill or item amount are entered in the app and a coupon is displayed. Merchant staff use the coupon through their own system. Merchants are responsible for supplying working codes and training staff to apply them.
8.2 The amount entered is the amount before discount, including tax and excluding tips. It supports transaction information and an estimate of savings; it is not a payment instruction and does not determine whether a Merchant code works. An estimated saving is not proof of the amount actually saved. The Merchant's actual bill establishes what was charged.
8.3 The app records redemption as complete when the verification step and amount have been entered and the coupon screen is shown. This records coupon generation. It is not conclusive proof that the discount was honoured or a waiver of a complaint or remedy. Do not generate a coupon prematurely, publish it, sell it or use it to obtain an unauthorised benefit.
8.4 For an incorrect PIN or amount, accidental redemption, failed code or staff refusal, raise the issue at the outlet where practicable and contact our support team at info@vauve.life with the relevant details. A consumed code may not be capable of restoration or replacement. We will assess the records and our own obligations without treating the app event as conclusive evidence against you. Do not send login OTPs or merchant PINs in a complaint.
9 Regulated Offers and Third Party Services
9.1 Alcohol-related Offers, where lawfully available, remain subject to the applicable State's legal age, licensing, permit, advertising, location and dry-day requirements. The Merchant must perform the checks required of it. The general 18+ membership rule does not establish eligibility for every alcohol-related Offer.
9.2 A healthcare or other regulated professional Offer does not constitute professional advice, an assessment of personal suitability or a guarantee of a treatment outcome. The qualified provider remains responsible for assessment, informed consent and professional services. Do not use a discount listing as a substitute for appropriate professional advice or emergency assistance.
9.3 If you follow a link or separately engage a third-party service, that provider's terms and privacy practices govern its own activity. A link or listing alone is not an endorsement of every statement or a guarantee of that provider. We remain responsible for representations we make and obligations applicable to our selection, presentation or facilitation of the service.
10 Availability Devices and Updates
10.1 You are responsible for an appropriate device, connectivity and ordinary network charges. We may specify supported app and operating-system versions and release updates for security, compatibility or operation. Install necessary updates to continue using the affected functions. Compatibility is limited to supported versions, subject to the obligations owed for purchased access.
10.2 The Platform may be interrupted by maintenance, repairs or technical faults. We will take reasonable steps to restore affected Services and, where practicable, notify users of planned material disruption. We do not promise uninterrupted or error-free operation; this qualification does not excuse deficient service or substantial non-delivery of a paid membership.
10.3 We may introduce, modify or retire functions, subject to clause 18 and the obligations owed for existing paid access. A replacement system or provider must not be used to defeat an accrued refund, access extension or other legal right. Permanent discontinuance is addressed in clause 13.4.
11 App Licence Intellectual Property and Acceptable Use
11.1 Subject to these Terms and applicable store rules, we grant you a limited, non-exclusive licence to access the Platform and use the app and its content for their intended personal, non-commercial purposes during your lawful access. This is a licence, not a transfer of ownership. Paid membership supplies the access benefits agreed for its period; downloading the app alone does not supply paid access.
11.2 Platform software, branding and content belong to Vauve Life or the relevant licensors and rights holders. Merchant names and marks remain their owners' property. You may retain a personal copy of your transaction documents and these Terms and use normal device copies needed for authorised operation. No right to reproduce our branding for endorsement or commercial exploitation is granted.
11.3 Except where applicable law permits, do not copy, adapt, distribute, sell, sublicense, reverse engineer or extract the Platform's software or protected content; remove proprietary notices; or circumvent security or access restrictions. Do not scrape Offers or personal information, overload systems, deploy malware, test access without authority, manipulate coupons or ratings, or use automated or fabricated accounts to obtain benefits improperly. This clause does not prohibit an activity protected by law, a genuine complaint or an honest rating.
11.4 Do not send unlawful, threatening, impersonating, fraudulent or rights-infringing material through the available account, rating or support functions. You must have authority to provide material concerning another person and must not use those functions for spam or unrelated commercial solicitation.
11.5 For iOS downloads, Apple's standard Licensed Application End User License Agreement governs the app licence unless a valid custom licence is expressly supplied through the App Store. That licence takes precedence for an app-licence conflict; these Terms govern the separate membership service. Applicable third-party software licences also remain effective. Apple and Google are not made the sellers of a membership paid directly to Vauve Life through Razorpay merely because they distribute the app.
12 Ratings Submissions and Complaints About Content
12.1 The public review function accepts star ratings and written comments on Merchant pages. Your name and optional profile photograph are displayed with your review to the relevant Merchant and other users viewing that page. Reviews must reflect genuine experience. Do not post fabricated, abusive, unlawful, impersonating or rights-infringing content, disclose another person's private information, coordinate manipulation or use repeated accounts to distort a score. An honest negative review is not a breach merely because we or a Merchant disagree with it.
12.2 You retain the rights you have in the photograph, review and other material you provide. You give us the limited permission needed to store, display and technically reproduce your review and associated name and profile photograph for the review function and to include the score in the Merchant's rating calculation. You can edit or delete your review at any time. The permission ends when the content or Account is deleted, except for a restricted copy specifically required by law or a genuinely anonymous aggregate. It does not authorise advertising use of your identity or publication of private support correspondence. The Privacy Policy explains public visibility and deletion.
12.3 We may assess and restrict fraudulent, abusive, unlawful or otherwise prohibited submissions on reasonable grounds and comply with applicable removal or preservation requirements. We may remove content, restrict the affected function or address abusive use proportionately. We do not promise that every submission is pre-screened, and moderation does not create a blanket exemption from responsibility. Users can raise content concerns through the reporting route below; the relevant legal response periods apply.
12.4 Report a review, impersonation, privacy violation or alleged infringement to info@vauve.life. Identify the content or page, the issue and reasonably available supporting information. For a rights complaint, explain your rights or authority to act. We may seek clarification and assess the request under the applicable process. A bare allegation does not automatically authorise disclosure of another user's identity or removal of an honest review. Unresolved content grievances may be addressed to Sam Fernandes, Director and Grievance Officer, through the same email.
13 Restriction Termination and Account Deletion
13.1 We may restrict the affected function or suspend or terminate an Account where reasonably necessary to address fraud, a material breach, security risk, legal ineligibility or a binding legal requirement. Measures must be proportionate. We will give reasons and an opportunity to raise a support challenge where lawful and practicable; urgent protective action may precede notice.
13.2 Suspension or termination does not automatically forfeit all paid fees or accrued rights. Any lawful restriction, correction of an improperly obtained benefit or claim for loss must reflect its grounds and applicable law. Ending access does not prevent a user from seeking an existing remedy.
13.3 To delete your Account, sign in, open Profile, scroll down to Delete Account beside Log out, and confirm the prompt. Confirmed deletion immediately removes the Account and associated information from the active account backend, subject to the limited lawful records explained in the Privacy Policy, and ends access through that Account. If you cannot sign in, email info@vauve.life to request deletion. Stopping renewal, deleting the Account and requesting a refund are different actions. The deletion process must explain active billing and provide the applicable cancellation route; a remaining paid period does not prevent initiation of deletion. Uninstalling the app does not itself cancel renewal or delete the Account. Deletion does not waive an existing payment complaint or valid refund claim.
13.4 If we permanently discontinue the paid Services or terminate your membership for reasons unrelated to your breach or legal ineligibility, we will explain the effect on access and future billing and deal with unprovided paid Services under the Cancellation and Refund Policy and applicable law. We will not continue charging for a discontinued service or use closure as a blanket basis to retain sums legally repayable.
14 Privacy and Communications
14.1 The Privacy Policy explains account and service records, optional profile photographs, approximate location, device information, behavioural recommendations, public reviews, service providers, employee access in Mumbai and Dubai, retention and request routes. Accepting these Terms does not give blanket permission for optional processing or future data uses. We do not sell personal information, use it for advertising or share it with third-party AI services. The notices, permissions and lawful basis applicable to each activity remain necessary.
14.2 We may send communications needed for verification, membership, security, support or legal notices through an appropriate available channel. Device notification permission and any separate promotional choice apply to push messages. Nearby-store recommendations are optional promotional communications; they are separate from membership and security notices. Approximate location and behavioural recommendations are subject to the choices in the Privacy Policy. Declining optional photos, background location, personalisation or promotional messages does not by itself cancel paid access. A current-location feature cannot use location permission that has been refused or withdrawn.
15 Disclaimers and Allocation of Liability
15.1 We are responsible for the Services we agree to supply and our own acts and omissions under applicable law. A Merchant remains responsible for its underlying supply. We do not guarantee every Merchant's performance, personal suitability of an Offer, minimum savings or uninterrupted compatibility. Except for the commitments expressly forming part of the contract and mandatory legal standards, we give no additional assurance that the Platform will meet an individual user's particular expectations.
15.2 To the extent permitted by law, we are not liable for loss not caused by our breach or other actionable conduct, or remote or indirect loss that is not recoverable under the applicable legal standard. We do not assume business-profit or commercial-use commitments for a personal membership. These provisions do not exclude an otherwise recoverable loss merely by labelling it “indirect”, and impose no monetary cap on a legally recoverable consumer claim.
15.3 Nothing excludes fraud, deliberate misconduct, death or personal injury to the extent liability cannot be excluded, or statutory rights concerning deficiency, misleading representations, unfair practices, data protection or other non-excludable obligations. Third-party involvement, partial use and a completed redemption record do not by themselves defeat such rights. Each party should take reasonable steps to avoid preventable loss without losing a remedy merely because support was not its first route.
16 Responsibility for Deliberate Misuse and Third Party Claims
16.1 To the extent enforceable under applicable law, you agree to indemnify Vauve Life for reasonable, evidenced loss and defence costs directly attributable to a third-party claim caused by your fraud, deliberate unlawful misuse of the Platform, or knowing infringement of another person's rights in material you provide. The obligation extends only to the share properly attributable to your conduct; it does not cover ordinary authorised use, a genuine complaint, or loss caused by Vauve Life's, a Merchant's or a provider's own breach or misconduct.
16.2 We must give reasonably prompt notice and relevant particulars of a claim, permit you a reasonable opportunity to respond and participate, and take reasonable steps to limit loss. We will not impose a settlement admitting your liability or requiring payment from you without your agreement or a competent determination. This clause creates no automatic penalty, advance defence-funding obligation or waiver of consumer rights.
17 Events Beyond Reasonable Control
17.1 A party is not responsible for delay or failure to the extent caused by an event genuinely beyond its reasonable control, such as a natural disaster, war, binding government restriction or widespread infrastructure outage, where reasonable precautions and mitigation could not prevent the relevant effect. We must take reasonable steps to reduce disruption and communicate material effects where practicable.
17.2 Ordinary avoidable capacity or financial problems, or an incident caused by failure to take legally required precautions, are not excused simply by invoking this clause. It does not authorise charging for an unprovided service, retaining a legally due refund, or excluding mandatory consumer or data-security obligations. If non-performance continues, available cancellation, refund and other legal remedies remain applicable.
18 Changes and Notices
18.1 We may revise these Terms to reflect lawful changes in the Services, security, operations or legislation. We will identify the effective date and bring material changes to affected users' attention before application where required. Fresh agreement or authorisation will be obtained where necessary. We will not rely solely on continued use or posting an update to impose an unrelated processing purpose, an unauthorised charge or a retrospective reduction of an accrued right.
18.2 Future purchase or renewal terms may differ after appropriate disclosure. An existing paid bargain remains subject to the agreed terms and lawful change process. If a material change prevents supply of the paid Services as agreed, the Cancellation and Refund Policy and applicable remedies apply.
18.3 Routine contract notices may be provided in the app, through an appropriate message to the registered number, or by email where supplied, subject to applicable communication rules. Please keep contact details current. Legal service requirements are not replaced by a deemed-receipt provision in these Terms. You may send notices and complaints to the contact in clause 20; this does not shorten any statutory claim period.
19 General Provisions
19.1 These Terms, the agreed plan or campaign conditions, applicable purchase disclosures and the Cancellation and Refund Policy form the membership agreement. They supersede inconsistent prior arrangements only so far as lawfully possible; they do not exclude liability for a statement, advertisement or assurance that legally forms part of the transaction. Privacy permissions remain governed by the applicable notice and law.
19.2 A delay or failure by either party to enforce a right is not a waiver of it. If a provision is unenforceable, the remaining provisions continue so far as legally possible; this does not authorise unilateral rewriting of the invalid provision to the consumer's detriment.
19.3 You may not assign the membership contract or trade account access except through a transfer expressly permitted by us or the applicable plan. We may transfer the business or agreement only in accordance with law, with required notice or consent and without materially reducing the customer's existing protections or evading responsibility. Any related personal-information transfer remains subject to the Privacy Policy and law.
19.4 No person obtains an unrestricted right to enforce these Terms merely by being named as a provider or Merchant. Applicable app-store licence rights and statutory rights remain unaffected. Provisions concerning intellectual property, accrued payment or refund obligations, lawful retention and disputes survive ending access only to the extent their subject matter requires.
20 Governing Law Support and Grievances
20.1 Indian law governs the membership agreement. A dispute may be brought before a court, consumer commission or other authority competent under applicable law. Seeking an amicable resolution through support does not prevent either party from exercising its legal remedies. The jurisdiction and claim periods available under applicable law remain unaffected.
20.2 For support, email info@vauve.life. Our Grievance Officer is Sam Fernandes, Director, at the same email and the company address in clause 1.1. Mark an unresolved complaint “Grievance” and include any earlier reference. Privacy and content requests should identify the nature of the issue so the applicable response process can be used.
20.3 Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, or sooner where applicable law or a binding purchase-channel rule requires. For a Google Play-billed purchase, purchase-support requests will receive a response within three business days or a shorter applicable period. Content and privacy complaints are subject to their applicable legal timetables; the general consumer timetable does not extend a shorter mandatory deadline. We communicate the outcome and further steps rather than treating acknowledgment alone as resolution.
Schedule 1 Current Membership Terms
S1.1 Annual plan. One annual membership is offered at INR 4,999, including applicable taxes. The paid year starts immediately on successful purchase and runs for one calendar year, plus a validly earned extension. The plan renews annually unless future renewal is cancelled under clause 5 and the Cancellation and Refund Policy.
S1.2 Offer access. During active paid or trial access, Members may repeatedly redeem valid and available Offers without a general membership-level usage cap. This does not extend an Offer's validity, override its available hours or guarantee combination of multiple Offers on a bill. Clauses 7 and 8 govern individual redemptions.
S1.3 First-time trial. Eligible first-time users receive a 30-day free trial without providing a payment mandate. It expires without automatic paid conversion. Purchase during the trial starts the paid year immediately: unused trial days are lost and are not carried forward. The user may instead finish the trial before deciding to purchase.
S1.4 Referral reward. An existing paid member who successfully refers a new user receives 30 additional days when the referred user purchases a membership through the referral process. The referred buyer also receives 30 additional days on the new annual membership. The buyer bonus applies to referred buyers, not all new purchasers. Contact our support team at info@vauve.life if a qualifying referral has not been credited.
S1.5 Extension and billing. The awarded days extend access and postpone the next renewal charge by the same number of days. They remain available after future renewal is switched off. A referred buyer's earned 30 days are separate from unused trial days lost under S1.3.
S1.6 Other access. No additional gift, partner campaign or promotional period is included unless actually offered on disclosed conditions under clause 6. Future campaigns do not retrospectively change the benefits promised for this plan.