Effective date 2 November 2026
1 Scope and Governing Principles
1.1 This Policy governs cancellation of renewal and refunds of membership fees paid to VAUVE LIFE PRIVATE LIMITED (“Vauve Life”, “we”, “us” or “our”). It forms part of our Terms and Conditions. Capitalised terms have the meanings given in those Terms. It distinguishes ending future billing, ending access, deleting an Account and refunding a payment.
1.2 The current annual membership costs INR 4,999 including applicable taxes, and current direct membership payments are processed through Razorpay. The checkout and receipt identify the provider that actually bills a purchase. Merely downloading Vauve Life from the App Store or Google Play does not make that store the billing provider. Clauses 5.5 and 9.5 explain the additional procedures if a purchase is expressly billed through Apple or Google; they do not state that store billing is currently offered.
1.3 Membership fees are separate from the bill for a Merchant's goods or services. A refund of that bill is ordinarily a matter for the Merchant and relevant payment participants. This distinction does not remove Vauve Life's responsibility for its own membership service, representations or other legally actionable conduct.
1.4 This Policy does not exclude any refund, repayment, cancellation, compensation or other remedy required by law or provided under the applicable Apple or Google purchase-channel rules. Those mandatory rights and channel procedures take precedence over a conflicting restriction here. A goodwill decision is separate from an established entitlement. A store's administration of a payment does not excuse Vauve Life from its own support or legal responsibilities.
2 No Change of Mind Refunds
2.1 For a direct membership purchase, we do not offer a refund merely because you change your mind, do not use it, use it partly, cancel future renewal, delete the Account, move away from participating outlets or achieve less savings than expected. This also applies to a validly authorised direct renewal unless an applicable term or legal right requires otherwise. This commercial rule does not override Apple or Google refund rights for a purchase billed by that store, or a mandatory refund under law.
2.2 We do not add a general cooling-off period or unused-membership refund window to a direct purchase. This does not exclude a valid claim concerning deficiency, misrepresentation, unfair practice, an unauthorised or incorrect charge, or another legally recognised ground. Partial use does not extinguish such a claim. Any additional country-specific or store-provided cancellation or refund entitlement remains available.
2.3 A free trial or earned access extension has no separate cash redemption value merely because unused time remains. This does not reduce a remedy arising from a paid purchase or the failure to provide a promised benefit.
3 Captured Payment Without Activation and Duplicate Charges
3.1 If a membership payment is successfully captured but the membership does not activate, contact our support team at info@vauve.life. Once the captured payment and absence of activation are verified, you are entitled to a refund of that membership charge. We may offer to correct activation, but you need not accept that instead of the refund described here.
3.2 If the same purchase is captured twice, we will refund the duplicate amount after checking the records. Refund of the duplicate does not cancel the correctly paid membership. Two bank entries do not necessarily establish two captured payments: an authorisation, pending entry or failed transaction awaiting reversal may be different.
3.3 Verification establishes the relevant facts; it is not a power to refuse an established entitlement at unrestricted discretion. We will seek only reasonably necessary information and will not require you to make a new purchase to obtain a refund of the failed or duplicate purchase.
4 Incorrect Unauthorised and Failed Payments
4.1 Report a charge that differs from the authorised amount, a charge after effective renewal cancellation or another suspected payment error promptly. We will check the membership and payment records, correct our error and return an amount that is not lawfully due. We will not charge an additional amount merely because a listing or processing error is discovered without the necessary payment authority.
4.2 If you suspect an unauthorised payment, also contact your bank or payment provider promptly and follow its reporting and security process. Doing so does not require surrender of a claim against Vauve Life. Different payment-system rules and reporting consequences may apply; this Policy does not replace them with a single contractual deadline.
4.3 A failed payment or blocked authorisation may be reversed through the bank or payment system without a captured amount being available for us to refund. We can check the status and available references. Applicable reversal and compensation requirements remain effective and are not extended by the normal-refund estimate in clause 9.
5 Cancelling Renewal
5.1 For a recurring membership billed directly through Razorpay, request cancellation at info@vauve.life with the subject “Cancel Vauve Life renewal”. Give your registered mobile number and available purchase reference; do not send verification codes or full payment details. You may also use the applicable bank or payment-provider mandate-withdrawal or transaction opt-out control. We will confirm the effective cancellation and next-charge status. If a displayed charge remains incorrect or you cannot use the relevant control, contact us promptly. This route concerns direct billing; use clause 5.5 for a store-billed purchase.
5.2 Cancel before the next charge is processed, allowing for a cut-off expressly imposed by the actual billing provider. Vauve Life imposes no additional notice period or cancellation fee. If a timely cancellation was not implemented or a control failed, collection does not defeat a valid claim. Cancelling renewal normally preserves access for the remainder of the paid period and does not by itself refund that period; any right to immediate cancellation, a prorated refund or another remedy under law or the purchase channel remains available.
5.3 Remaining paid time and validly earned extension days continue after future renewal is switched off. An earned extension also postpones the next charge by its awarded number of days. If the payment schedule does not reflect the extension, notify our support team at info@vauve.life; this is not permission to charge early or require payment again for the earned period.
5.4 Uninstalling the app, ceasing use, changing a device or failing to redeem an Offer does not itself cancel a mandate. A failed renewal payment does not establish that a mandate has been revoked. Any further collection or retry remains subject to the valid authorisation and applicable payment rules.
5.5 For an Apple-billed subscription, use Apple subscription management or Settings, your name, Subscriptions, then select Vauve Life. For a Google Play-billed subscription, use Google Play subscription management or Play Store, profile, Payments and subscriptions, Subscriptions. Follow the date and cancellation information shown there. Apple advises cancelling a free or discounted trial at least 24 hours before it ends where such an Apple trial is actually offered. The current Vauve Life trial described in clause 6.1 requires no payment mandate and does not automatically convert. An email to us does not by itself establish that a store subscription has been cancelled; contact us if assistance is needed.
6 Trials Referrals and Campaigns
6.1 The current 30-day first-time trial requires no payment mandate and does not automatically convert into a paid membership. It expires without a charge unless you separately choose to purchase and authorise payment. Purchasing during the trial starts the paid year immediately; unused trial days are lost and are not carried forward.
6.2 A qualifying referral awards 30 days to the referring paid member and 30 days to the referred buyer, as described in Schedule 1 of the Terms. The buyer reward is not given to every new purchaser. Earned referral time remains after renewal is cancelled and is distinct from unused trial time.
6.3 Other promotional access, gifts or partner codes apply only when actually offered on disclosed conditions. A campaign cannot remove an entitlement under this Policy or law merely by describing an award or purchase as promotional. A refund or reversal concerning an underlying qualifying purchase may require review of a related award; we will explain any adjustment and its basis rather than automatically confiscating unrelated valid access.
7 Merchant Complaints and Material Service Changes
7.1 Merchants are responsible for their underlying goods and services, working codes, staff training and application of Offers. An isolated refusal, code failure, expired Offer or decision about combining Offers does not automatically entitle a Member to refund of the entire annual fee. Raise an issue at the outlet where practicable and contact our support team at info@vauve.life about any related listing or membership concern.
7.2 We will assess whether the complaint concerns the Merchant, our own Services or both. We will not reject a remedy legally due from us merely because another party was involved, a coupon screen appeared or membership was partly used. A redemption record is not conclusive proof that the discount was received.
7.3 Merchant participation and individual Offers may change within the service described in the Terms. If significant withdrawal, persistent failures, permanent closure or another material change means the paid Services are not supplied as advertised or agreed, the applicable refund or other remedy remains available. The appropriate remedy depends on the agreement, actual shortfall and law; no automatic full annual refund for every incident, or fixed pro-rata formula for every claim, is imposed.
7.4 Where lawful correction or another remedy is offered, we will explain it. A legally due monetary refund will not be compulsorily replaced with a voucher, extension or credit. An alternative settlement requires your agreement and must be legally permissible.
8 Requests Evidence and Decision
8.1 Contact our support team at info@vauve.life. Include your registered mobile number, the purchase or payment reference if available, the date and amount, the relevant Merchant or Offer where applicable and a brief explanation. A relevant receipt or screenshot may be requested where reasonably needed. Do not send login OTPs, merchant PINs, full card details or unrelated medical or bank records.
8.2 We may verify the request against available account and payment records and ask proportionate follow-up questions. If a document is unavailable, explain that so the matter can be assessed on other reasonably available evidence. We will not reject an otherwise established claim solely because of an unnecessary documentation demand or treat our records as irrebuttable.
8.3 Consumer complaints will be acknowledged within 48 hours and addressed within one month of receipt, or sooner where law or a binding purchase-channel rule requires. For a Google Play-billed purchase, we respond to purchase-support requests within three business days or a shorter applicable period. We communicate the outcome, reasons and next step. These are support response commitments, not a promise that a bank or store will credit a refund within that time, and they do not permit delay of an accepted refund.
8.4 We may consider goodwill exceptions through support. Such an exception is not a general refund promise and must not replace an amount already due under this Policy or law. No additional contractual claim deadline is imposed here; prompt notice helps investigation without shortening a statutory period.
9 Initiation Method and Processing Time
9.1 An accepted refund will be initiated without undue delay after verification, within any applicable legal deadline. We will confirm initiation and provide available tracking information. Our review and initiation are separate from the time taken by the payment provider and bank to credit the funds.
9.2 A direct Razorpay refund is normally returned through Razorpay to the original payment method. Another method will be used only where lawful, supported by the provider and directed to the same payer. We do not promise cash or a payout to an unrelated person. Contact info@vauve.life if the original instrument is unavailable. Apple- or Google-billed refunds must be handled through the applicable store mechanism rather than diverted to a different payment route.
9.3 Razorpay's current normal-refund guidance generally indicates 7 to 10 working days after initiation, subject to payment method and bank. This is a provider-processing estimate, not a limit on your rights or permission to delay initiation. Applicable failed-transaction reversal or compensation rules remain separate. If credit has not arrived within the indicated period, request a status check using the refund reference.
9.4 We will not deduct an undisclosed cancellation or administration fee. Payment-provider costs payable by Vauve Life are not automatically deductible from a legally due consumer refund. Any lawful adjustment must have an applicable basis and be explained. We will not require a consumer to withdraw a valid complaint before initiating an undisputed refund.
9.5 For an Apple-billed purchase, request a refund at reportaproblem.apple.com or through Apple Support where that route is unavailable. Apple applies its eligibility and regional rules. For a Google Play-billed purchase, use the Google Play refund process; you can also contact us, and we will assess and process refunds within our authority through Google Play where appropriate. Google generally directs eligible app and in-app purchase requests made within 48 hours to its process and later requests to the developer, subject to its current product and regional rules. This is not a Vauve Life contractual claim deadline. A store decision, processing time or additional entitlement is governed by the applicable channel and law; the Razorpay estimate in clause 9.3 does not apply to store refunds.
10 Access Disputed Payments and Double Recovery
10.1 Refunding an unactivated or duplicate direct charge does not create a second membership; a duplicate refund leaves the correctly paid membership intact. For another refund or settlement, we explain the effect on access, renewal and a related award. A store refund or revocation may change the entitlement according to that store's process; cancelling renewal and refunding or revoking a purchase are different actions. We reconcile the actual result without removing unrelated valid access or overriding a remedy required by law.
10.2 You may use a lawful bank dispute, chargeback, consumer complaint or court remedy. Inform our support team at info@vauve.life of a credit already received so records can be reconciled; the same amount is not repayable twice. A dispute or chargeback does not automatically prove fraud or justify cancellation of unrelated valid access. Deliberately false claims may be investigated under the proportionate safeguards in the Terms.
11 Account Deletion and Records
11.1 Account deletion is initiated by signing in, opening Profile, scrolling to Delete Account beside Log out and confirming. It immediately removes the Account from the active account backend and ends access through it, subject to the Privacy Policy's limited lawful retention provisions. Email info@vauve.life if you cannot sign in. Deletion is distinct from renewal cancellation and a refund request. The deletion flow must identify an active mandate or store subscription and provide the applicable cancellation information; it must not require you to wait for a paid period to expire before initiating deletion. Deletion does not establish revocation of a bank or store billing authority, and a deleted Account does not bar an earlier payment complaint or valid refund claim.
11.2 Deletion does not require destruction of every record regardless of law. Limited tax, accounting, security or legally preserved records and independent provider records may remain as explained in the Privacy Policy. Necessary records must not be erased or retained indiscriminately in a way that defeats a valid payment request or another legal duty.
12 Changes Grievances and Legal Rights
12.1 We may revise this Policy for lawful service, payment or legal changes with appropriate notice. The revised version does not retrospectively remove an existing entitlement. Any materially different payment channel or product must be accompanied by the applicable disclosures before purchase, including any channel-specific cancellation or refund procedure.
12.2 Company: VAUVE LIFE PRIVATE LIMITED. Address: 304, B Wing, Vimlachal Apartment, Ramchandra Lane Evershine, Malad West, Mumbai, Maharashtra 400064, India.
12.3 Our Grievance Officer is Sam Fernandes, Director, at info@vauve.life and the address in clause 12.2. Mark an unresolved complaint “Grievance” and include the earlier reference if available. Payment support uses the same email.
12.4 Indian law applies, together with the competent-forum provisions of the Terms. Support is not an exclusive remedy or a compulsory barrier to a bank, payment-system, regulator, consumer-commission or court process available under law. Nothing in this Policy makes a legally established remedy solely a matter of goodwill.